A CULTURE OF FASHION
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FAQs

MITCHA Team uses live chat to help you quickly and personally. Simply click on the chat window in the lower right corner on your screen to contact a MITCHA representative directly.

Customer Care at your fingertips

If you have questions about our ordering policies or how to order one of our products online, please consult our list of Frequently Asked Questions (FAQs), or contact our Customer Care department using one of the methods outlined below:

Phone

Our Customer care team is available Sundays through Thursdays from 10 AM to 5 PM GMT+2 to support you from the moment an order is placed until it arrives at your doorstep.

Call us at: +201011260426  for Cutomer Care inquires, or for other inquires at +201029777666
Email: CustomerCare@mitcha.com 

All questions will be addressed within One business day from receiving your query..

* Please note that for your security, we actively discourage placing an order with us via E-mail, or through any of our Social Media platforms (Instagram & Facebook).

 

 

 

A. How To Shop

If you’ve fallen in love with an item, don’t let it go! Simply select your size and click ‘Add to Shopping Bag’. Once you have finished adding items to your shopping bag and you’re ready to complete your transaction, click on proceed to Checkout. You will then be transferred to our secure server or asked to either create a new account and register your details, or simply Sign-in. Once you have decided to proceed with purchasing a product, you will be prompted to provide certain information which includes, your name and last name, your date of birth, your e-mail address, and your delivery address. All that followed by selecting your payment method; credit card online, or cash on delivery (Please note that the cash on delivery option is only available for Egypt orders). Once you have completed the form, you will be brought to a screen that provides an order summary. Once you’ve confirmed your order, you will receive an on-screen order confirmation, as well as a second confirmation via e-mail. 
* Please note
If you encounter any difficulties during the checkout process, please feel free to contact our Customer Care department using one of the options listed at the top of this page.

How can I book an appointment in MITCHA fitting room?

You can come in and try before you buy. MITCHA's fitting room booking applies to any items priced at 4,000 EGP and above.
To book an appointment, please contact our Customer Care department at Customercare@mitcha.com or on 01011260426. 
MITCHA's fitting room is available through out Sundays to Thursdays from 10 AM to 3 PM.

 

A. Your information is very safe at MITCHA. We take the utmost care with the information that you provide us when placing an order on our website. Our server encrypts the transmission of all credit cards and personal customer information. MITCHA does not hold or store any of your card details. When paying online, you will be redirected to an authorization page or payment gateway managed by your bank. You may also be redirected to a verification page if you are using a Visa or a MasterCard. All the information you provide during the ordering process is private and secure, and we make sure that all our employees are up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from MITCHA,
please feel free to E-mail us at CustomerCare@mitcha.com

 

 

 

A. Know your measurements on the selected product’s page with our provided Size Guide for each designer. We recommend you take a measuring tape and take note of your bust, waist, hips and inseam. We have a size guide for each designer that will help you determine your size. We aim to get clothes that fit easily. But do check the material and cut of the clothes you are buying; if it is tight fitting, you would be safer to buy one size larger (for example, if you usually wear an ‘M’, buy an ‘L’). We also have our Customer Care representatives who will help you with your purchase via e-mail, on the phone or directly on our site.

 

 

 

A. After you complete the checkout process, a receipt will appear on your screen detailing your final order including Delivery charges, your address, and the items that are being sent to your Delivery address as well as information on how to track your order. You will also receive confirmation via E-mail that we have received your order once it has been accepted. (Please be sure to enter your E-mail address correctly).

 

 

 

A. You can track your order by signing-in and click on the drop box in the upper right corner of your screen and click on “My orders”.

  • A list of all your orders details will appear, including a link called “Track Your Order” for each product.
  • When you select “Track Your Order” all the information related to tracking your order will appear.
  • If you have any further questions about tracking your order, please feel free to contact our Customer Care department using one of the options listed at the top of this page.

 

 

A. To view the contents of your shopping bag, click on the “Shopping Bag” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily view the items you want to purchase in your shopping bag.

 

 

A. To add an item to your shopping bag, navigate to the page of the item you are interested in and then choose your desired version of that item. When you click the “Add to Shopping Bag” link, you will be brought to your "Shopping Bag" page where you can then enter the quantity of the item that you would like to order. Or click on the “Shopping Bag” link in the upper-right corner of your screen and click on “shop what’s new” and it will link you to our available products list. After you have selected the item and added it to your shopping bag, you can continue shopping or choose to complete your order.

 

 

A. First, click on the “shopping bag” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your shopping bag. Once you have identified the item that you would like to remove, click on the “Remove from Shopping Bag” button and it will automatically update with your recent changes.

 

 

A. you can access your account by clicking on the “Log In” button in the upper-right corner of your computer screen. This takes you to a page where you will be prompted to enter the E-mail address and password that you registered with us when you created the account. If you have forgotten your password, you can create a new one by click on the "Request new password" tab. After your data has been verified, your account data will appear, and you can either edit existing information or proceed with the checkout process. You can edit your information by clicking on the drop box on the upper right side of your screen then click on “My Profile” where all your information will appear where you can edit them. Once you’re done you can click on the “Save” button.

 

 

A. If you have received MITCHA’s Promo code through an e-mail or from an event, you can use it once you have confirmed your order and your final payment by writing it in the Promo code bar in your “order summary” section and click on “Apply”. 
Our MITCHA promo codes can include either: percentage or amount off...
The Promo codes have no cash value and if a return is made, your account will be credited only in the amount that you paid

  • Please note that the Promo Code does not apply on Sale items.
 

A. Is your promo code coming back as ‘invalid’? It might just be a simple typing error. Other reasons why your code might not be working include:

  • It’s expired: Many promo codes are only valid for a limited time period. These dates are usually stated in their terms and conditions,so if you’re trying to redeem
    them past their due, they won’t work.
  • Exclusions apply: Some codes won’t work for certain brands or for sale stock. The details on what is excluded are usually stated in the terms and conditions.
  • It’s case sensitive: Although usually not a problem, some codes may be case sensitive. To avoid this, always copy and paste the codes from us before using them.
  • Selected Item is on Sale: Please note that the Promo Code does not apply on Sale items.