Free Returns & Exchanges
To cancel an item or an entire order, go to Your Account and select My Orders and follow these steps.
- Click Cancel Items. If you don’t see this action button then your order cancellation period has expired. Items can only be cancelled before they leave our facility.
- Select the items you want to remove.
- Click Cancel Checked Items.
After submitting the cancellation, we'll send you a confirmation message to the e-mail address saved on your account.
If your order has left our facility, it cannot be modified. You will need to follow the steps to make a Return after you receive your order. Please check our Returns page for more details.
For more information, please contact CustomerCare@mitcha.com for any assistance.