Refund policy
MITCHA Return & Exchange policy terms and conditions
- You have 14 days to make a return request after your order has been delivered.
- Items returned must be unused, unworn items with their labels still intact with the original packing. We do not accept a returned item that is worn, damaged, washed, or altered in any way.
- The following items cannot be returned/exchanged: swimwear, socks, Lingerie, earrings, beauty products, or any custom-made orders.
- Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with any return. Items that are damaged or soiled will not be accepted for return and will be sent back to the customer and/or a refund refused.
- Returns that do not meet MITCHA Return Policy will not be accepted. and a refund will not be processed also you will be charged with the shipping fees for the order to be delivered back to you.
- It is not possible to open the package on the door or return it on the spot with the courier. If you face any problem, you can return/exchange it as per our return policy.
- Exchanges are free of charge for first time.
FOOTWEAR
Please Return all items, including the dust bag and box. The shoebox is part of the product and should remain intact by placing it in our packaging when sending it back to us, otherwise it will not be accepted.
If you are still deciding whether to keep your new shoes, please stand on a carpeted surface when you try them on to protect the soles. We regret that soiled soles will not be accepted as returns.
CLOTHING
Take care when trying on garments, as all products must be returned in a new, unused and undamaged condition. If you are trying on delicate fabric, please remove any accessories or jewelry to avoid any possible damage.
BAGS
As dark items of clothing can easily transfer dye onto light-colored bags, please handle these items carefully. Please return all original packaging that came with the bag.
The refund procedure will start after inspection according to your payment method, for more information check the table below:
Cash on delivery |
Valu |
Visa/Credit card |
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Bank Refund: This will take more than 14 days to reflect in your bank account depending on your bank as per regulations of the CPA and the Central Bank of Egypt.
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Incase of canceling the whole order, the full amount will be refunded to your valu account.
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For all prepaid orders which are paid by credit card; You will be refunded on the same card that you originally used while purchasing your order.
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Store credit |
Partial refund is not applicable on valu orders, in case of partial refund the amount will be refunded only through store credit. |
Store credit |
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Postal |
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|
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Vodafone cash – Etisalat cash- orange cash |
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|
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Cash
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Purchases out of Egypt:
- Returns and exchanges are not applicable to any orders out of Egypt.
How to request a return
We accept returns within 14 days after your order has been delivered. To request a return, please go to “My account”, and click on “My Orders” where all your placed orders will be listed; choose the order/item that you want to return then click on “Return”; you will receive an email confirming your return request.
For assistance, contact our customer care team at CustomerCare@MITCHA.com
How to request an exchange
You will first need to request a Return through your account (see above); please contact MITCHA customer care and specify the items you wish to exchange.
Customer Care
For assistance, contact our customer care team at CustomerCare@MITCHA.com
We are available to answer all your questions from Sunday to Thursday 10:00 am – 5:00 pm Cairo time.
