Name: Double-Faced Poncho
Brand: Zola
SKU: 1018300031
Price: 920.00 EGP
Availability: InStock

Delivery is always hassle-free with MITCHA with the following options:

Deliver to any address in Egypt

For deliveries within Egypt, simply select your city from the destinations drop down menu at the Checkout page to display the available delivery options and charges for your destination.

We offer guaranteed delivery within 3-5 business days for Cairo and Alexandria and up to 5 business days for all other locations.

Delivery time is calculated from the moment an order is accepted. We work closely with our shipping partner to minimize any delays on our customers.

International Delivery

We now ship to the following countries: United Arab Emirates, KSA, Lebanon, Qatar, United States of America, Kuwait, Bahrain, Jordan, Oman

* Please note that international shipment may be custom to extra charges.

Receiving your order

Tracking your order

Once your order has left our facility, you will receive an e-mail confirmation with your order details. You may also log-in to your MITCHA account and follow your delivery by selecting My Account, followed by Order Status.

Delivery time is calculated from the moment an order is accepted.

We work closely with our shipping partner to minimize the potential impact of custom delays on our customers.

* This option is available for purchases made by electronic payment only and does not apply to purchases made by cash on delivery.

MITCHA Return & Exchange policy terms and conditions

You have 14 days to make a return request after your order has been delivered.

Items returned must be unused, unworn items with their labels still intact with the original packing. We do not accept a returned item that is worn, damaged, washed, or altered in any way.

The following items cannot be returned/exchanged: swimwear, socks, Lingerie, earrings, beauty products, or any custom-made orders.

Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with any return. Items that are damaged or soiled will not be accepted for return and will be sent back to the customer and/or a refund refused.

Returns that do not meet MITCHA Return Policy will not be accepted and will be sent back to you, and a refund will not be processed.

It is not possible to open the package on the door or return it on the spot with the courier. If you face any problem, you can return/exchange it as per our return policy.

Exchanges are free of charge for first time.

FOOTWEAR
Please Return all items, including the dust bag and box. The shoebox is part of the product and should remain intact by placing it in our packaging when sending it back to us, otherwise it will not be accepted.
If you are still deciding whether to keep your new shoes, please stand on a carpeted surface when you try them on to protect the soles. We regret that soiled soles will not be accepted as returns.
CLOTHING
Take care when trying on garments, as all products must be returned in a new, unused and undamaged condition. If you are trying on delicate fabric, please remove any accessories or jewelry to avoid any possible damage.
BAGS
As dark items of clothing can easily transfer dye onto light-colored bags, please handle these items carefully. Please return all original packaging that came with the bag.

The refund procedure will start after inspection according to your payment method, for more information check the table below:

Cash on delivery	Valu	Visa/Credit card
Bank Refund: This will take more than 14 days to reflect in your bank account depending on your bank as per regulations of the CPA and the Central Bank of Egypt.	Incase of canceling the whole order, the full amount will be refunded to your valu account.	For all prepaid orders which are paid by credit card; You will be refunded on the same card that you originally used while purchasing your order.
Store credit It takes 24 working hours to be transferred to the customer after inspection.	Partial refund is not applicable on valu orders, in case of partial refund the amount will be refunded only through store credit.	Store credit It takes 24 working hours to be transferred to the customer after inspection.
Postal It takes 7-10 working days to be transferred to the customer after inspection.
Vodafone cash – Etisalat cash- orange cash It take 24 working hours to be transferred to the customer after inspection. (Kindly note that the transfer must be on the same phone number registered in the order).
Cash Once inspection of your returned item is complete, the shipping fees will be deducted from the refunded amount. It takes 5-7 working days to be transferred to the customer after inspection.

Purchases out of Egypt:

Returns and exchanges are not applicable to any orders out of Egypt.

How to request a return

We accept returns within 14 days after your order has been delivered. To request a return, please go to “My account”, and click on “My Orders” where all your placed orders will be listed; choose the order/item that you want to return then click on “Return”; you will receive an email confirming your return request.

For assistance, contact our customer care team at CustomerCare@MITCHA.com

How to request an exchange

You will first need to request a Return through your account (see above); please contact MITCHA customer care and specify the items you wish to exchange.

Customer Care

For assistance, contact our customer care team at CustomerCare@MITCHA.com

We are available to answer all your questions from Sunday to Thursday 10:00 am – 5:00 pm Cairo time.

MITCHA Return & Exchange policy terms and conditions

You have 14 days to make a return request after your order has been delivered.

Items returned must be unused, unworn items with their labels still intact with the original packing. We do not accept a returned item that is worn, damaged, washed, or altered in any way.

The following items cannot be returned/exchanged: swimwear, socks, Lingerie, earrings, beauty products, or any custom-made orders.

Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with any return. Items that are damaged or soiled will not be accepted for return and will be sent back to the customer and/or a refund refused.

Returns that do not meet MITCHA Return Policy will not be accepted. and a refund will not be processed also you will be charged with the shipping fees for the order to be delivered back to you.

It is not possible to open the package on the door or return it on the spot with the courier. If you face any problem, you can return/exchange it as per our return policy.

Exchanges are free of charge for first time.

FOOTWEAR
Please Return all items, including the dust bag and box. The shoebox is part of the product and should remain intact by placing it in our packaging when sending it back to us, otherwise it will not be accepted.
If you are still deciding whether to keep your new shoes, please stand on a carpeted surface when you try them on to protect the soles. We regret that soiled soles will not be accepted as returns.
CLOTHING
Take care when trying on garments, as all products must be returned in a new, unused and undamaged condition. If you are trying on delicate fabric, please remove any accessories or jewelry to avoid any possible damage.
BAGS
As dark items of clothing can easily transfer dye onto light-colored bags, please handle these items carefully. Please return all original packaging that came with the bag.

The refund procedure will start after inspection according to your payment method, for more information check the table below:

Cash on delivery	Valu	Visa/Credit card
Bank Refund: This will take more than 14 days to reflect in your bank account depending on your bank as per regulations of the CPA and the Central Bank of Egypt.	Incase of canceling the whole order, the full amount will be refunded to your valu account.	For all prepaid orders which are paid by credit card; You will be refunded on the same card that you originally used while purchasing your order.
Store credit It takes 24 working hours to be transferred to the customer after inspection.	Partial refund is not applicable on valu orders, in case of partial refund the amount will be refunded only through store credit.	Store credit It takes 24 working hours to be transferred to the customer after inspection.
Postal It takes 7-10 working days to be transferred to the customer after inspection.
Vodafone cash – Etisalat cash- orange cash It take 24 working hours to be transferred to the customer after inspection. (Kindly note that the transfer must be on the same phone number registered in the order).
Cash Once inspection of your returned item is complete, the shipping fees will be deducted from the refunded amount.

Purchases out of Egypt:

Returns and exchanges are not applicable to any orders out of Egypt.

How to request a return

We accept returns within 14 days after your order has been delivered. To request a return, please go to “My account”, and click on “My Orders” where all your placed orders will be listed; choose the order/item that you want to return then click on “Return”; you will receive an email confirming your return request.

For assistance, contact our customer care team at CustomerCare@MITCHA.com

How to request an exchange

You will first need to request a Return through your account (see above); please contact MITCHA customer care and specify the items you wish to exchange.

Customer Care

For assistance, contact our customer care team at CustomerCare@MITCHA.com

We are available to answer all your questions from Sunday to Thursday 10:00 am – 5:00 pm Cairo time.

Double-Faced Poncho

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