Eye Cream - Kalila

Return policy terms and conditions:

In case of receiving a product with an apparent defect/damage or a product with a wrong (color / size), or missing items; you must inform us within a maximum 24 hours from the delivery date

MITCHA will refund if the return reason meets MITCHA’s terms and conditions.

You have 14 days to make a return from the delivery date of your order if you change your mind about a product provided that the products are unused and in their original condition with the original packaging.
Items returned must be unused, unworn items with their labels still intact with the original packing.
Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with any return.

We do not accept a returned item that is worn, damaged, washed, soiled, or altered in any way.
Except for manufacturing defects, you have the right to request an exchange within 30 days of receiving the product

The following products or any personal use items cannot be returned/exchanged for hygiene reasons: swimwear, underwear, sleepwear, lingerie, Undershirts and shorts, socks, earrings, gold, cosmetics, personal care products, hair care products, Soiree Dresses, Evening Dresses, beauty products or any custom-made orders.
 

Please note that:

FOOTWEAR 
Please Return all items, including the dust bag and box. The shoebox is part of the product and should remain intact by placing it in our packaging when sending it back to us, otherwise it will not be accepted.
If you are still deciding whether to keep your new shoes, please stand on a carpeted surface when you try them on to protect the soles. We regret that soiled soles will not be accepted as returns. 

CLOTHING
Take care when trying on garments, as all products must be returned in a new, unused and undamaged condition. If you are trying on delicate fabric, please remove any accessories or jewelry to avoid any possible damage. 

BAGS
As dark items of clothing can easily transfer dye onto light-colored bags, please handle these items carefully. Please return all original packaging that came with the bag.

The amount will be refunded after inspecting and approving the returned products within one working week (7 working days)

Please note that the shipping fees vary between governorates. Refunds will be made after deducting the shipping fees. 

Pick-up attempt completed within 3-1 Working Days

Please note that our working days are from Sunday to Thursday, excluding weekends and official holidays.

After inspecting and approving the product, the refund procedures begin.

The refund timeline begins after receiving and accepting the returned product by the quality check team. The refund period varies depending on the payment method.

Note: that refund methods availability is based on the payment method used to pay for the order being returned.

You can find out all our refund methods from the following table:

Note: If the returned item is rejected after inspection by our quality check team, we will send the item(s) back to you within 3-7 business days without refund the paid amount. In case of failed delivery, the product will be returned to Mitcha and if you want to receive it, you will have to come and collect it from MITCHA warehouse.

MITCHA Return policy terms and conditions

• You have 14 days to make a RETURN from the date your order has been delivered.
• MITCHA currently does NOT offer an exchange policy.

• Items returned must be unused, unworn items with their labels still intact with the original packing. We do not accept a returned item that is worn, damaged, washed, or altered in any way.

• The following items cannot be returned/exchanged: swimwear, socks, lingerie, earrings, Soiree Dresses, Evening Dresses, Undershirts & Shorts, beauty products, or any custom-made orders.

• Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with any return. Items that are damaged or soiled will not be accepted for return and will be sent back to the customer and/or a refund refused.
• The amount will be refunded after inspecting and approving the returned products within one working week (7 working days)

• Returns that do not meet MITCHA Return Policy will not be accepted and will be sent back to you, and a refund will not be processed.

• It is not possible to open the package on the door or return it on the spot with the courier. If you face any problem, you can return/exchange it as per our return policy.

• Please note that the shipping fees vary between governorates. Refunds will be made AFTERdeducting the shipping fees. 
  Refund method will be via a bank account, Wallet or store credit on mitcha account.

FOOTWEAR 
Please Return all items, including the dust bag and box. The shoebox is part of the product and should remain intact by placing it in our packaging when sending it back to us, otherwise it will not be accepted.
If you are still deciding whether to keep your new shoes, please stand on a carpeted surface when you try them on to protect the soles. We regret that soiled soles will not be accepted as returns. 

CLOTHING
 Take care when trying on garments, as all products must be returned in a new, unused and undamaged condition. If you are trying on delicate fabric, please remove any accessories or jewelry to avoid any possible damage. 

BAGS
As dark items of clothing can easily transfer dye onto light-colored bags, please handle these items carefully. Please return all original packaging that came with the bag.

The refund procedure will start after inspection according to your payment method, for more information check the table below:

Purchases out of Egypt: 

Returns and exchanges are not applicable to any orders out of Egypt.

Please note: There's no exchange policy, however items shall be returned and re-ordered. In the event of returns within 14 days from receiving date, shipping fees shall apply (P.S. Shipping fees vary considering order initial status & Governorates rating). 

-Refund method will be via bank account ,Wallet or store credit on Mitcha account.
-In case of a refund due to a change of mind, shipping fees will be deducted from the product price value.

Customer Care

For assistance, contact our customer care team at CustomerCare@MITCHA.com

We are available to answer all your questions from Sunday to Thursday 10:00 am – 5:00 pm Cairo time.