MITCHA Team uses live chat to help you quickly and personally. Simply click on the chat window in the lower right corner on your screen to contact a MITCHA representative directly.
Customer Care at your fingertips
If you have questions about our ordering policies or how to order one of our products online, please consult our list of Frequently Asked Questions (FAQs), or contact our Customer Care department using one of the methods outlined below:
All questions will be addressed within one business day from receiving your query.
* Please note that for your security, we actively discourage placing an order with us via E-mail, or through any of our Social Media platforms (Instagram & Facebook).
* Please note
If you encounter any difficulties during the checkout process, please feel free to contact our Customer Care department using one of the options listed at the top of this page.
To book an appointment, please contact our Customer Care department at Customercare@mitcha.com or on +201102990184.
MITCHA's fitting room is available through out Sundays to Thursdays from 10 AM to 3 PM.
Your information is very safe at MITCHA. We take the utmost care with the information that you provide us when placing an order on our website. Our server encrypts the transmission of all credit cards and personal customer information. MITCHA does not hold or store any of your card details. When paying online, you will be redirected to an authorization page or payment gateway managed by your bank. You may also be redirected to a verification page if you are using a Visa or a MasterCard. All the information you provide during the ordering process is private and secure, and we make sure that all our employees are up-to-date on our security and privacy policies.
If you have further questions about the security of ordering online from MITCHA, please feel free to E-mail us at CustomerCare@mitcha.com
You can track your order by signing-in and click on the drop box in the upper right corner of your screen and click on “My orders”.
Is your promo code coming back as ‘invalid’? It might just be a simple typing error. Other reasons why your code might not be working include: